💻IT & Technology🌍 International
Remote Technical Support Specialist
Helps users solve problems with a product
Helps customers of companies abroad solve technical problems with a product — by chat, email or call, working fully remotely.
What they do
- ▹Answers user questions by chat, email or phone
- ▹Diagnoses a technical problem and walks the user through a fix
- ▹Documents common issues and their solutions
- ▹Escalates complex or recurring bugs to developers
Skills you need
- ▹Written and spoken English
- ▹Patience with frustrated customers
- ▹Explaining technical things in plain language
- ▹Basic technical knowledge of the product
- ▹Staying calm under a heavy ticket load
Focus on these subjects at school
A foreign languageComputer science
Where they work
- ▹Foreign IT and SaaS companies — fully remote
- ▹Technical support outsourcing companies
- ▹Call centers and BPO companies serving foreign clients
Pros
- + Fully remote work for a foreign company without relocating
- + A good entry point into an IT career without deep technical skills
Challenges
- − Repetitive, similar-sounding tickets
- − Constant contact with upset or irritated customers
This is an international profession: the NTC intake plan has no dedicated program for it — it's in demand worldwide, often remotely. Browse the program catalog for related fields if you'd like to start by studying in Tajikistan.